Shipping & Returns
Domestic Shipping
Please allow up to 5 business days to process your order. If you ordered during a sale, promotion, or new product release, please allow up to 2 weeks for processing due to the volume of orders. If additional time is required an update will be provided via email.
You will receive an email notification with tracking info as soon as your order has been fulfilled. Orders typically arrive within 2-5 business days for U.S. shipments.
Shipping rates are subject to change based on current carrier shipping costs.
International Shipping
We currently do not ship internationally
Returned Packages:
If your order is returned for any reason and you would like it re-shipped, you will have to pay the current shipping fee to have it re-shipped.
If a package is returned to The Skin Treat Boutique due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost (amount subject to change based on current shipping rates).
The Skin Treat Boutique is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
The Skin Treat Boutique is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Skin Treat Boutique will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package.
Damaged & Incorrect Orders:
In the event that you received the wrong item, an item is missing from your package, or damaged item please email us at skintreats@skintreatboutique.com within 72 hours and we will try to resolve the issue once verified. Pictures may be required for our records.
Out of Stock Items:
We strive to have all of our products available. Due to high demand for our products, some products may be out of stock at the moment. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Please make sure you are signed up to our email list to be notified when products are back in stock.